Our Clients

Industries Served

  • Finance
  •  SaaS
  • Fintech
  • Agriculture
  • Manufacturing
  • Superannuation
  • Insurance
  • Social Housing
  •  Government
  • Not for profit
  • Gaming
  • Telecommunications
  • Energy providers

Brands Served

  • GrainCorp
  • United Malt Group
  • Humm Group
  • Iress
  • Tabcorp
  • First Mortgage Services
  • Origin Energy 
  • REST Super
  • Pickles Auctions
  • Commonwealth Superannuation Corporation
  • TABCORP
  • Argyle Housing
  • Syngenta

What We Have Done for our Clients

  • United Malt Group

    Voice of the Customer and Voice of the Employee program strategy, RFP, implementation and management

  • Tabcorp

    VoC RFP and vendor selection, migration to new platform

  • Syngenta

    Voice of the Customer – relationship NPS pilot and Staff in the shoes of the Customer Program, VoC program strategy, RFP, implementation and management.

  • Argyle Housing

    Staff Engagement Survey, Stakeholder Strategy, Client Value Proposition (CVP)

  • GrainCorp

    Voice of the Customer RFP (x2), VoC implementation, Program development and planning, ongoing Consulting and advice

  • IRESS

    Voice of the Customer – relationship NPS Pilot Program, Global VoC program strategy, establishment and management. 

  • Commonwealth Superannuation Corporation

    VoC Pilot, Customer Strategy, VoC Implementation (MaritzCX), Ongoing Program development, Data Management and Automation of import/export from CSC to/From Maritz; Complaints Management system development, Consultation and advice.  Initial project similar scope to proposed program for Syngenta)

  • FlexiGroup (Humm Group)

    Customer Strategy, Voice of the Customer RFP, VoC Implementation (MaritzCX), ongoing Program Management, relationship NPS survey benchmark

  • REST Superannuation

    Implementation of VoC platform (migration from Satmetrix to MaritzCX); Ongoing Program management and VoC planning; Customer Strategy

  • Pickles Auctions

    Designing and executing and analysing Transaction NPS surveys (x9); Customer Journey Mapping and CX measurement strategy and program plan; Staff Training program review and advice

  • First Mortgage Services

    Fractional Program Director, Customer Experience- developing CX strategy, Implementing MaritzCX Voice of the Customer Platform, Designing, executing and analysing customer surveys:  Customer Relationship NPS surveys (x2), Voice of Employee Survey (eNPS), Transactional NPS surveys (x2), and always on surveys

  • Tabcorp

    fractional GM, Customer Experience, Developing Company wide, multi-brand CX strategy, Designing, executing and analysing Customer (Business) Relationship NPS survey, Voice of the Customer RFP