About Us

Fulfilla was established in 2017


Laurie Victor, Director, has been leading Fulfilla engagements with clients


Laurie can design, develop, implement, manage and embed Customer and Employee Experience measurement and improvement programs leveraging best practice methodologies such as Net Promoter Score®, Customer Effort measurement and Lean Six Sigma – for organisations seeking to become more customer-centric and to understand how their employee are feeling to ensure they will say, stay and strive:


  • Certified NPS® Associate
  • 15 + years Customer Experience (CX) and Voice of the Customer (VOC) program development and management
  • 5 + years Employee Experience (EX) and Voce of the Employee (VoE) program development and management
  • 20 + years Marketing, CRM, Market Research and Customer Insights
A diagram of a group of people with the words listen understand embed monitor and improve
A group of business people are celebrating their success in an office.

Our programs are impactful because we quickly and systematically help organisations embed a continuous improvement rhythm:


We make the complex simple by identifying where and why things need to change so everyone understands where and why to focus.

 

We collaborate effectively at all levels—from boards and executives to frontline teams—balancing strategic vision with operational detail. By building trust and making people feel heard and empowered, we help overcome resistance to change and foster a truly customer-centric culture that benefits everyone.